Troubleshooting Navigation Problems in Reflection and Databridge Documentation

When product documentation opens in your system default web browser, you may encounter one or more of the following problems:

• A security warning displays when you launch the documentation.
• The table of contents books do not open when you click the plus sign (+).
• Search edit field does not display on the Search tab.
• Clicking "Show Contents / Index / Search" has no effect.
• "Getting There" links do not work.

Enable JavaScript in your web browser. The steps vary depending on your default web browser.

Mozilla Firefox

To enable active content in Mozilla Firefox:

1. From the Tools menu in Firefox, click the Add-ons Options.
2. Select Plugins.
3. Click Java (TM) Platform plugin. Set the option to Ask to Activate or Always Activate. In older version of Firefox, make sure the option is set to Enable.

Microsoft Internet Explorer

To enable active content in Internet Explorer:

1. From the Tools menu in Internet Explorer, select Internet Options.
2. Click the Security tab and select the Internet icon.
3. Click Custom Level. The Security Settings dialog opens.
4. Under Scripting > Active Scripting, select Enable.
5. Click OK in the Security Settings and Internet Options dialogs to save your changes.

Note: In Microsoft Internet Explorer, the locally installed help pages run in the Internet Zone. For more information, see the MSDN knowledge base article at http://msdn2.microsoft.com/en-us/library/ms537628.aspx.

Google Chrome

JavaScript is enabled by default. If you have disabled JavaScript, use this procedure to re-enable it:

1. Click Settings from the main menu.
2. Click Show advanced settings.
3. Under Privacy, click Content settings.
4. Under JavaScript, select “Allow all sites to run JavaScript (recommended)”.
5. Click Done.

Alternative Solution

If you cannot enable JavaScript in your browser (due to Group Policy or other reasons), you may be able to access the documentation in PDF format at https://support.microfocus.com/manuals/.

Some product documentation runs in your default browser and uses JavaScript to support active content. If your browser settings do not support scripting, the documentation functionality is affected.

Legacy KB ID

This document was originally published as Attachmate Technical Note 2293.