User Settings Modified with the Attachmate Customization Tool Are Not Applied

  • 7021455
  • 17-Jan-2013
  • 02-Mar-2018

Environment

Reflection for IBM 2011 R3
Reflection for UNIX and OpenVMS 2011 R3
Reflection Standard Suite 2011 R3

Situation

After you install or upgrade to Reflection 2011 R3, subsequent user setting modifications you make in the Attachmate Customization Tool are not applied.

The Reflection 2011 R3 Attachmate Customization Tool saves the changes you make to user settings to the wrong directory.

Note: Any user setting modifications made prior to the Reflection 2011 R3 upgrade are still applied. Only the changes you make after the upgrade are not applied.

Resolution

This technical note describes two scenarios: how to avoid the issue before you use the Attachmate Customization Tool, and how to fix the issue if you have created a companion MSI file.

Scenario 1: You can avoid this issue, if you have not created an MSI file with the Reflection 2011 R3 Attachmate Customization Tool, by Manually Editing the Setup.ini File.

Scenario 2: If you have created an MSI file with the Reflection 2011 R3 Attachmate Customization Tool, you can fix this issue by Editing the Companion MSI File Directory.

Manually Editing the Setup.ini File

You can avoid the issue by manually editing the Setup.ini file prior to creating any companion installer packages using the Reflection 2011 R3 Attachmate Customization Tool.

Using a text editor, manually edit the Setup.ini file found in your administrative installation directory. There are 12 instances of R2011_R2 to replace with R2011_R3, as shown in the following example setup.ini:

[R2011-App]
Name=Reflection 2011 - application.access
Profiler={77758892-A0C1-4856-B266-B7BE9FC01CA4}
CmdLine=/f %s
FileName=application.access
FileGUID={7C78B3CE-E2ED-40BC-8BAD-1953CF4ABFF1}
FileDir=[AppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3
FileDir_AllUsers=[CommonAppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3

[R2011-3270]
Name=Reflection 2011 - rd3x.access
Profiler={77758892-A0C1-4856-B266-B7BE9FC01CA4}
CmdLine=/f %s
FileName=rd3x.access
FileGUID={E2DE8ABB-D3FC-4DD0-ABD4-8614F50638A6}
FileDir=[AppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3
FileDir_AllUsers=[CommonAppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3

[R2011-5250]
Name=Reflection 2011 - rd5x.access
Profiler={77758892-A0C1-4856-B266-B7BE9FC01CA4}
CmdLine=/f %s
FileName=rd5x.access
FileGUID={6CC1CCA8-AC2C-48FF-9645-0DAED51D8D48}
FileDir=[AppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3
FileDir_AllUsers=[CommonAppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3

[R2011-Actions]
Name=Reflection 2011 - actions.access
Profiler={77758892-A0C1-4856-B266-B7BE9FC01CA4}
CmdLine=/f %s
FileName=actions.access
FileGUID={A99E7213-101E-4642-A1FD-9B2147D5A367}
FileDir=[AppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3
FileDir_AllUsers=[CommonAppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3

[R2011-VT]
Name=Reflection 2011 - rdox.access
Profiler={77758892-A0C1-4856-B266-B7BE9FC01CA4}
CmdLine=/f %s
FileName=rdox.access
FileGUID={65D8E4CC-81D3-4B43-890C-C35CB53ECF70}
FileDir=[AppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3
FileDir_AllUsers=[CommonAppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3

[R2011-WorkspaceSettings]
Name=Reflection 2011 - Workspace Settings
Profiler={4530B5EE-A67C-4BB2-87A2-F2458AEDA028}
CmdLine=/WS_application %s -visible false
FileName=Application.settings
FileGUID={6A587F8E-B39B-4d87-9D97-E3734E77A22A}
FileDir=[AppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3
FileDir_AllUsers=[CommonAppDataFolder]\Attachmate\Reflection\Workspace\R2011_R3
FileName2=PrivacyFilters.xml
FileGUID2={57115C08-1AA0-400d-BDDF-8DAEDCCD1C2C}
FileName3=PCIDSS.settings
FileGUID3={B44AFCD2-19B5-4151-8BF6-71730B16813D}
SecureFile=0
ReadOnly=0

Scenario 2: Editing the Companion MSI File Directory

If you have already created a companion installer package using the Reflection 2011 R3 Attachmate Customization Tool, you can fix the issue by editing the companion MSI file. Follow these steps:

  1. Launch the Attachmate Customization Tool and select "Open an existing Setup customization file or Companion installer."
    Click OK.
    2651_0.gif
  1. On the "Add files" panel, manually edit the path of the files that will be installed to the [CommonAppDataFolder] location by changing _R2 to _R3. Click Update.
    2651_1.gif
    View Full Size
  1. Save the companion MSI file.

Note: After you install or upgrade to Reflection 2011 R3, you will need to edit the files path location as described in this technical note every time you update user settings using the Attachmate Customization Tool.

Additional Information

Legacy KB ID

This document was originally published as Attachmate Technical Note 2651.

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