Environment
Situation
Beginning in Reflection Desktop version 16.0, installation folder locations have changed. This technical note explains the directory locations used for the application program files, user data files, and application data files on Windows systems.
Cause
Folder Locations
Attachmate is now part of Micro Focus, and the product name has changed to Reflection Desktop. Beginning in version 16.0, folder locations have changed to reflect the new names.
For detailed information about the product installation folders, see the Deployment Guide at https://www.attachmate.com/documentation/reflection-desktop-v16/deployment-guide/data/bookinfo.htm.
Program Files
Beginning with Reflection Desktop version 16.0, the default location for new installations has changed. However, if you are upgrading from an existing installation of Reflection 2014 or Reflection 2011 products, your existing installation folder remains unchanged.
| Product |
Platform |
Default Program Files Location |
| Reflection Desktop (new install) |
64-bit Windows |
C:\Program Files (x86)\Micro Focus\Reflection |
| Reflection Desktop (new install) |
32-bit Windows |
C:\Program Files\Micro Focus\Reflection |
| Reflection 2014 or 2011 (upgrade) |
64-bit Windows |
C:\Program Files (x86)\Attachmate\Reflection |
| Reflection 2014 or 2011 (upgrade) |
32-bit Windows |
C:\Program Files\Attachmate\Reflection |
When installing the product (using either setup.exe or *.msi methods), the administrator can specify a different folder instead of the default.
User Data Folder
Beginning with Reflection Desktop version 16.0, the default user data location for new installations has changed. However, if you are upgrading from an existing installation of Reflection 2014 or Reflection 2011 products, your existing user data folder remains unchanged.
| Product |
Default User Data Location |
| Reflection Desktop (new install) |
C:\Users\<username>\Documents\Micro Focus\Reflection |
| Reflection 2014 or 2011 (upgrade) |
C:\Users\<username>\Documents\Attachmate\Reflection |
When installing the product (using either setup.exe or *.msi methods), the administrator can specify a different folder instead of the default.
AppData Folder
The AppData folder is used for any changes made to Reflection Workspace settings (application.settings), the VBA project file (vbaproject.bin), the Permission Files (*.access), and other global configuration files.
Beginning with Reflection Desktop version 16.0, the default application data location has changed. When upgrading from an existing installation of Reflection 2014 or Reflection 2011 products, the existing AppData folder contents are copied to the new location. The new location is used by Reflection Desktop going forward. The original files remain in the old location as a backup.
| Product |
AppData Location |
| Reflection Desktop 16.1 | C:\Users\<username>\AppData\Roaming\Micro Focus\Reflection\Desktop\v16.1 |
| Reflection Desktop 16.0 |
C:\Users\<username>\AppData\Roaming\Micro Focus\Reflection\Desktop\v16 |
| Reflection 2014 |
C:\Users\<username>\AppData\RoamingAttachmate\Reflection\Workspace\R2014 |
| Reflection 2011 |
C:\Users\<username>\AppData\RoamingAttachmate\Reflection\Workspace\R2011 |
Upgrading from Reflection 14.1 or Earlier
If you are upgrading from an existing installation of Reflection products version 14.1 or earlier to Reflection Desktop 16, the existing user data folder is not recognized or migrated. After upgrading, manually copy user data files as follows:
From (default): C:\Users\<username>\Documents\Attachmate\Reflection (including subfolders .ssh, .pki, and Logs)
To (default): C:\Users\<username>\Documents\Micro Focus\Reflection
Troubleshooting Reflection Desktop Folder Issues
Problems may occur if a customer’s application, user-specific settings files, VBA code, etc. are manually copied from a Reflection 2014 or Reflection 2011 installation to a system with new installation of Reflection Desktop 16. Files may need to be manually edited so that folder and path information is correct and points to the appropriate product installation folders.
Possible symptoms for this type of situation includes messages such as “File Not Found” when attempting to load custom keyboard maps, mouse maps, themes, QuickPads, hotspots, or ribbon files.