Environment
Secure Messaging Gateway Cloud
Situation
After switching to the Secure Gateway Relay Server, outbound mail is getting rejected because of SPF failure.
Resolution
Your SPF record needs to be updated to allow the Secure Gateway Relay
server to send mail on your behalf. Follow this instructions to update
your SPF record.
1) Current SPF Record
Your current SPF record may look like this:
"v=spf1 ip4:1.2.3.4/32 -all"
This means that the IP address of 1.2.3.4 is allowed to send mail on your behalf
2) New SPF Record
Your SPF record needs to be modified to allow the Secure Gateway SPF records to be included. Modify your SPF record to look like this:
"v=spf1 ip4:1.2.3.4/32 include:spf.gwava.com -all"
Once the SPF record has replicated through DNS, the Secure Gateway Relay Server can send mail on your behalf.