EXTRA! Closes or Gives an Application Error During Print Screen

When performing a print screen from within EXTRA!, the EXTRA! application closes or an Application Error is received.

For some, this issue has been resolved in EXTRA! X-treme 9.0. Attachmate Technical Support recommends you upgrade to the latest version and service pack for EXTRA! If the error persists after upgrading, contact Technical Support and be sure to include the name of the printer driver you are using.

For information about obtaining and upgrading to EXTRA! X-treme 9.x, see KB 7021375.

For information about contacting Attachmate Technical Support, go to https://support.microfocus.com/contact/.

This problem occurs when the following conditions are true:

• The EXTRA! parameter "Prompt for Disconnect" is disabled.
• The default printer driver previously used in this EXTRA! session has been uninstalled from the PC.

Note: If you are using the HP Universal Print Driver, you may be encountering the issue described in KB 7021787.

Legacy KB ID

This article was originally published as Attachmate technical note 2308.