Installation Fails to Run from Network Share

When attempting to install a product or update (located on a network file share) on Windows, Setup may not run, with no error displayed. This technical note provides solutions to this issue.

This issue is indicated by all of the following symptoms:

• You are attempting to run a downloaded package file or Setup.exe from a network file share (whether mapped drive or UNC path).
• The installation fails to run. There is no error displayed, no evidence that the process starts, and no message generated in Windows Event Viewer.
• The product file was released after March 2015 (regardless of whether it is a trial evaluation product, licensed product, service pack, hotfix, or other update).

This issue is known to occur on Windows 7, Windows Server 2008, Windows Server 2003, Windows XP, and Windows Vista systems that do not apply the latest Windows Updates.

To resolve this issue, do one of the following:

• Copy the file to your local drive to run it.
• Or, install the appropriate Windows Update on your system:
  • Windows 7 and Windows Server 2008 R2: https://technet.microsoft.com/en-us/library/security/3033929
  • Windows XP and Windows Server 2003: https://technet.microsoft.com/en-us/library/security/ms13-095.aspx
  • Windows Vista and Windows Server 2008: https://support.microsoft.com/en-us/kb/2763674

Legacy KB ID