Installation Fails to Run from Network Share

  • 7021357
  • 05-May-2015
  • 02-Mar-2018

Environment

Reflection 2014
Reflection X 2014
Reflection Pro 2014
Reflection for IBM 2014
Reflection for UNIX and OpenVMS 2014
Reflection for Secure IT Windows Client version 7.2 SP2 or higher
Reflection for Secure IT Windows Server version 8.0 or higher
Extra! X-treme version 9.2 SP1 or higher
InfoConnect version 9.1 or higher
Verastream Host Integrator version 7.6 or higher

Situation

When attempting to install a product or update (located on a network file share) on Windows, Setup may not run, with no error displayed. This technical note provides solutions to this issue.

This issue is indicated by all of the following symptoms:

  • You are attempting to run a downloaded package file or Setup.exe from a network file share (whether mapped drive or UNC path).
  • The installation fails to run. There is no error displayed, no evidence that the process starts, and no message generated in Windows Event Viewer.
  • The product file was released after March 2015 (regardless of whether it is a trial evaluation product, licensed product, service pack, hotfix, or other update).

This issue is known to occur on Windows 7, Windows Server 2008, Windows Server 2003, Windows XP, and Windows Vista systems that do not apply the latest Windows Updates.

Resolution

To resolve this issue, do one of the following:

Cause

This issue occurs with files that are signed with a newer Secure Hash Algorithm (SHA256), and the older operating system is not able to handle the larger 256-bit (32-byte) hash value.

Additional Information

Legacy KB ID

This article was originally published as Attachmate technical note 2794.

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