Items Sent to Internet by Caching Users Fail

  • Document ID:7021294
  • Creation Date:05-Sep-2017
  • Modified Date:25-Sep-2017
    • Micro Focus Products:
      GroupWise

Environment

GroupWise 2014
GroupWise 2014 R2

Situation

Messages sent via the GroupWise Client while in caching mode are never delivered and are never handed off to the Online GroupWise Mailbox.

This problem happens for all users.

Resolution

The GroupWise System Preferences was set to include a Default Routing Domain in a single domain and single post office system.   After clearing the setting and recreating the caching mailbox, the problem was resolved.