HTTPS Web Services or Web Application Not Displayed on Windows Server 2003

  • 7021250
  • 05-Dec-2012
  • 02-Mar-2018


Verastream Host Integrator version 7.5 or higher


When attempting to access either VHI web applications via HTTPS (https://vhiserver:8443/) or the list of VHI web services via HTTPS (https://vhiserver:9681/) from Windows Server 2003, you may see one of the following errors:

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Figure 1. 'Internet Explorer cannot display the webpage'
Figure 1. 'Internet Explorer cannot display the webpage'

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Figure 2. Google Chrome 'Invalid Server Certificate'
Figure 2. Google Chrome 'Invalid Server Certificate'


To resolve this issue, use one of the following alternatives:

  • Request and install Microsoft hotfix download KB 968730 (or KB 938397) for Windows Server 2003 Service Pack 2, as described at
  • Run Mozilla Firefox on Windows Server 2003. Firefox uses its own OS-independent certificate handling.
  • Access the VHI web application or web services over a non-SSL connection (http://vhiserver:8081/ or http://vhiserver:9680/).
  • Run Internet Explorer or Google Chrome on a different operating system that supports SHA-256, such as Windows XP with Service Pack 3, Windows Vista, Windows 7, Windows Server 2008, Windows 8, or Windows Server 2012.


Beginning in VHI version 7.5, SHA256 security certificates are generated, which is not supported by Windows Server 2003.

Additional Information

Legacy KB ID

This document was originally published as Attachmate Technical Note 10139.