ZCC Helper may not install if Profiles are Redirected

  • 7021234
  • 24-Aug-2017
  • 25-Aug-2017

Environment

ZENworks Configuration Management 2017

Situation

The ZCC Helper MSI install may fail when the user's %APPDATA% folder is redirected to a network drive.
 

Resolution

As a workaround, try the following.
 
#1 - Install the ZCC Helper on the device as a user that does not have a redirected profile.
#2 - Copy of the %APPDATA%\Novell\ZENworks Folder to a fixed location such as C:\Program Files (x86)\Novell\ZCC
#3 - Export HKCU\Software\Classes\zcclaunch and HKCU\Software\Novell\ZCM as a reg file.
#4 - Edit the paths in the registry files to reflect the fixed location to where the files were copied. (Double Slashes are required in paths for Reg files.)
#5 - Import the updated Reg files.
Note: The Files and Registry keys used can be imported into a bundle to help automate this process.
 
Below is a Sample Registry File...(Reminder...Version Numbers may vary depending upon patch level....)
 
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Classes\zcclaunch\shell\open\command]
"version"="17.1.0.1287"
@="\"C:\\Program Files (x86)\\Novell\\ZCC\\ZCCHelper\\bin\\zcchelper.exe\" \"%1\""
[HKEY_CURRENT_USER\Software\Novell\ZCM]
[HKEY_CURRENT_USER\Software\Novell\ZCM\GroupPolicy]
[HKEY_CURRENT_USER\Software\Novell\ZCM\GroupPolicy\Helper]
"version"="17.1.0.1287"
"Path"="C:\\Program Files (x86)\\Novell\\ZCC\\Policies\\bin\\GPTool.exe"
[HKEY_CURRENT_USER\Software\Novell\ZCM\Remote Management]
[HKEY_CURRENT_USER\Software\Novell\ZCM\Remote Management\Viewer]
"Path"="C:\\Program Files (x86)\\Novell\\ZCC\\Remote Management\\bin\\nzrViewer.exe"
"version"="17.1.0.1287"

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