Environment
Access Manager 4.3.2
Situation
When a new Proxy Service is created which has multiple HTML Rewriter Profiles of type Word enabled, sometimes the list is not executed in the expected top-down order. Under normal circumstances, if multiple Word profiles are enabled, a maximum of one Word profile is executed per page. The first Word profile in the list that matches a page are executed, and the others are ignored. On occasions this does not happen and a HTML Rewriter that is lower on the list but has same matching criteria is executed.
Resolution
Swap the order of the Profiles a twice, before settling on the final list, click the [ OK ] button four times and Update the AG configuration
Cause
This is a known issue and is reported to Engineering for a solution