Installing the Controller on a Windows Source Workload Fails

  • 7021190
  • 09-Aug-2017
  • 22-Sep-2017

Environment

PlateSpin Forge 4.x, 11.x
PlateSpin Migrate 11.x, 12.x
PlateSpin Protect 11.x

Situation

While installing the controller on a Windows source workload, the job fails with the message ERROR: "Failed to retrieve controller ID: Access is denied. 

Resolution

On the PlateSpin server, go to https://localhost/platespinconfiguration in a web browser.
Look for the setting InstallControllerUsingService.
Change its value to false and save it.
Retry the job. 

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