Filr caching service fails to start with did not respond to the start request in a timely fashion error

  • 7021146
  • 31-Jul-2017
  • 16-Aug-2017


Micro Focus Filr 3.2


On some Windows 10 systems, when the machine is rebooted the Filr Caching service fails to start which results in no offline files or folders being listed in the Filr area. The following error was logged in the Windows event viewer:

The Filr Caching Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.


A fix for this issue is available in the Filr 3.2.1 Update. With the fix in place, the Filr service is set to start Automatically (Delayed Start) which will prevent the Filr service from competing to start among a long list of system services.