NetIQ IDM 4.x Remote Loader crashes on Red Hat and SLES servers after kernel update

  • 7021086
  • 12-Jul-2017
  • 08-Aug-2017

Environment

NetIQ Identity Manager 4.6 - Remote Loader
NetIQ Identity Manager 4.5 - Remote Loader
NetIQ Identity Manager 4.0.x - Remote Loader

SUSE Linux Enterprise Server 12 Service Pack 2
SUSE Linux Enterprise Server 12 Service Pack 1
SUSE Linux Enterprise Server 12

SUSE Linux Enterprise Server 11 Service Pack 4
SUSE Linux Enterprise Server 11 Service Pack 3

Red Hat 7.0.x
Red Hat 6.x

Situation

After the installation of kernel 4.4.59-92.20.2 on SLES 12 SP2 servers the NetIQ Identity Manager 4.x Linux Remote Loader crashes at startup.
After the installation of kernel 3.12.74-60.64.45.1 on SLES 12 SP1 servers the NetIQ Identity Manager 4.x Linux Remote Loader crashes at startup.
After the installation of kernel 3.12.61-52.77.1 on SLES 12 servers the NetIQ Identity Manager 4.x Linux Remote Loader crashes at startup.
After the installation of kernel 3.0.101-104.2 on SLES 11 SP4 servers the NetIQ Identity Manager 4.x Linux Remote Loader crashes at startup.
After the installation of kernel 3.0.101-0.47.102.1  on SLES 11 SP3 servers the NetIQ Identity Manager 4.x Linux Remote Loader crashes at startup.

After the installation of kernel 2.6.32-696.3.2 on Red Hat 6.9 servers the NetIQ Identity Manager 4.x Linux Remote Loader crashes at startup.

./rdxml -config configx8000.txt -sp
Enter loader password:
Confirm loader password:
Enter driver object password:
Confirm driver object password:
Loading JVM
Segmentation fault (core dumped)

Resolution

The installation of kernel 4.4.59-92.42.2 or newer on SLES 12 SP2 addresses the issue.
The installation of kernel 3.12.74-60.64.48.1 or newer on SLES 12 SP1 addresses the issue.
The installation of kernel 3.12.61-52.80.1 or newer on SLES 12 addresses the issue.
The installation of kernel 3.0.101-107.1 or newer on SLES 11 SP4 addresses the issue.
The installation of kernel 3.0.101-0.47.105.1 or newer on SLES 11 SP3 addresses the issue.

The installation of kernel 2.6.32-696.6.3 or newer on Red Hat 6.9 addresses the issue.

Additional Information

For more information please refer to the following document in the SUSE Knowledge base:
https://www.suse.com/support/kb/doc/?id=7020973

For more information please refer to the following document in the Red Hat Knowledge base:
https://access.redhat.com/solutions/3091371

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