NetIQ Access Manager NIDP server slow on processing authentication requests

  • 7021047
  • 30-Jun-2017
  • 30-Jun-2017

Environment

NetIQ Access Manager 4.2
NetIQ Access Manager 4.3

Situation

  • Slow IDP server authentication request processing
  • No high utilization
  • No configuration changes have been applied to NAM
  • Several UserStores have been configured

Resolution

  • In most of the cases this is caused by LDAP (userstore) servers not reachable. Please review your userstore configuration and make sure all LDAP server configured are up and running

  • Make sure LDAP server can be revolved by DNS reverse lookups. Taking a LAN trace will show DNS reverse lookup failing for LDAP servers configured. As a workaround a local hosts file entry will fix the problem as well

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