Unable to Find Released Messages in QMS

  • 7020870
  • 14-Jan-2009
  • 07-Aug-2017



All Supported OS


When a user has released a message from the quarantine, it cannot be located again.


There is an option in QMS that enables or disables 'delete upon release'.  To have messages stay in QMS after they have been released, take the two check marks out.  To have messages deleted upon release, leave the check marks there.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 962.