Environment
GWAVA4 and Higher
Situation
When an email comes in that has a .docx file attachment it is being blocked for .zip fingerprinting.
Resolution
1) Create a Message source exception called: name=*.docx.The .docx file attachments will no longer be blocked for .zip fingerprinting.
2) Expand the exception name=*.docx and expand Fingerprinting.
3) Put a check mark in ZIP Compressed File (.zip) and save the changes.
Additional Information
This article was originally published in the GWAVA knowledgebase as article ID 1908.