Error when opening exported PDF file from Retain

  • 7020602
  • 02-Mar-2015
  • 07-Aug-2017

Environment


Retain 3.x
Windows

Situation

A PDF file was exported from Retain. When trying to open the PDF on a Windows workstation following error occurs:

Resolution


Note that this is not a Retain issue.

Make sure you have the latest version of Adobe Flash Player installed. To download the latest version follow the link in the error message "Proceed to download page".

If you already installed Adobe Flash Player, check if both Adobe Flash Player ActiveX and the Plugin are installed.



(Ignore the Adobe Flash Player version number in the screenshot. This version might be outdated when you are viewing this article)
 

In case one of them is missing also follow the link to the download page and download the missing Flash Player component.

Have a look at following Adobe Forum Thread for more information.

https://forums.adobe.com/message/5040171

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2486.

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