Exchange Job Fatal Error Exception on User Mailbox

  • 7020595
  • 22-Jul-2015
  • 07-Aug-2017


Retain 3.x
Exchange Module


Right at the start of the Exchange job I get the error RetainWorkerException: FATAL ERROR! Exception on mailbox: [mailbox] Please contact the Administrator.


This happens after migrating from GroupWise to Exchange.

It is resolved by going to Worker/Module Specific/GroupWise SOAP Access and removing the POA Host Name.

The worker was merely trying to contact the GroupWise server, but since the GroupWise server no longer exists obviously the worker cannot contact it successfully. Removing that address will allow the worker to fall back on the connection data in the module.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2584.