Update Hanging on 'downloading manifest.xml'. GWAVAUPD Crashing.

Trying to run online update, but it keeps hanging on 'downloading manifest.xml' and gwavaupd is crashing.

If you are using a proxy server that doesn't require login credentials and you are seeing the online updater hang on 'downloading manifest.xml', then you need to add a made-up username and password in the proxy configuration.

1) Check to see if GWAVAUPD crashed.

For Linux: rcgwavaman status (If you see that GWAVAUPD shows as 'missing' or 'failed' then it has crashed)

For NW: You will see a 'removed address space' message with: Running Thread: GWAVAUPD.NLM 4, and the 'GWAVA Updater Console' will be closed.

2)  Modify the Proxy Server Configuration.

Add a made up username and password for the proxy information in GWAVA Management | Server/Scanner Management | Server | Server Management | Configure Server | Show Proxy Configuration.

3) If GWAVAUPD has crashed it will need to be started back up. The easiest way to start it back up is to restart GWAVA:

For Linux: rcgwavaman restart

For NW: gwavadn (to shutdown) gwavaup (to start it back up)

4) Start the online update again.

The update should run successfully now.

This article was originally published in the GWAVA knowledgebase as article ID 1822.