GWAVA Alert Virus Definition Update Failure

  • 7020457
  • 07-May-2014
  • 07-Aug-2017

Environment


GWAVA 6 +
Running on Linux or Windows

Situation

I am getting the following alert, do I need to be concerned?

Resolution


There are usually updates everyday for the virus definitions. If you see one of these alerts, it is best to check the definition files themselves to see if they truly did not update. To do that do the following:

1) From a prompt change directories by typing: cd /opt/beginfinite/gwava/services/avdef

2) Type: ll (two lowercase L's)

3) Look at the date on the two files ending in .def:

g6postgres109:/opt/beginfinite/gwava/services/avdef # ll
total 65064
-rw-r--r-- 1 root root   151279 May  7 08:19 aivsecon.def
-rw-r--r-- 1 root root 66312050 May  7 08:19 antivir.def

If they are the current date or the previous day, then you can ignore this alert. If however, the date is from a few days ago or longer then something must be blocking the connection preventing these from updating. Port 80 inbound and outbound need to be open for these updates.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2286.

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