Search returns exact results when not expected

  • 7020246
  • 10-Feb-2017
  • 07-Aug-2017

Environment


Retain 4.x

Situation


When searching only exact results are returned when more are expected.

Resolution

Generally, exact search is invoked by enclosing the search terms with double-quotes(") and this will return very few results.

There are circumstances where the exact search will be invoked without the couble-quotes. This includes if the search terms include a colon(:) or two or more consecutive spaces in a row.

For example, if you are searching for RE: Lunch 2/9. Search should return all entries with RE OR Lunch OR 2/9 but becuase of the colon it returns RE AND Lunch AND 2/9, as if the search term was "RE Lunch 2/9"

Bug: RET-7148

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2900.

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