iPrint Map Designer Error: File does not exist

  • 7020154
  • 02-Jun-2017
  • 02-Jun-2017

Environment

Micro Focus iPrint Appliance 3.x

Situation

After applying Patch 1 for the iPrint Appliance 3.0, accessing the map tool (https://<appliance name>/ippdocs/maptool.htm) returns the error:
[Fri Jun 02 10:21:51 2017] [error] [client xx.xx.xx.xx] File does not exist: /vastorage/iprint/var/opt/novell/iprint/htdocs/images/printers/IPPSRVR_SERVICE_ERROR, referer: https://appliance name/ippdocs/maptool.htm
[Fri Jun 02 10:21:51 2017] [warn] IPP Operation error=CLNT_ERR_NOT_FOUND, operation=Get Printer List

Apache crashes, showing the following error in the /var/log/apache/error_log file:
Fri Jun 02 11:38:17 2017] [warn] IPP Operation error=SRVR_ERR_OPERATION_NOT_SUPP, operation=Service Request
[Fri Jun 02 14:10:45 2017] [error] [client 10.1.1.10] Directory index forbidden by Options directive: /vastorage/iprint/var/opt/novell/iprint/htdocs/images/printers/, referer: https://10.1.1.21/ippdocs/maptool.htm
*** glibc detected *** /usr/sbin/httpd2-prefork: free(): invalid pointer: 0x00007fb5d0518998 ***
======= Backtrace: =========
/lib64/libc.so.6(+0x790c8)[0x7fb5ce2680c8]
/lib64/libc.so.6(cfree+0x6c)[0x7fb5ce26d10c]
/opt/novell/iprint/httpd/lib64/mod_ipp.so(ProcessGetPrinterListReq+0x300)[0x7fb5c8ea3a10]



Resolution

This problem has been reported to the iPrint engineering team.   This document will be updated when more information is available.

Cause

Unknown at this time

Status

Reported to Engineering