iPrint Map Designer Error: File does not exist

  • 7020154
  • 02-Jun-2017
  • 02-Jun-2017


Micro Focus iPrint Appliance 3.x


After applying Patch 1 for the iPrint Appliance 3.0, accessing the map tool (https://<appliance name>/ippdocs/maptool.htm) returns the error:
[Fri Jun 02 10:21:51 2017] [error] [client xx.xx.xx.xx] File does not exist: /vastorage/iprint/var/opt/novell/iprint/htdocs/images/printers/IPPSRVR_SERVICE_ERROR, referer: https://appliance name/ippdocs/maptool.htm
[Fri Jun 02 10:21:51 2017] [warn] IPP Operation error=CLNT_ERR_NOT_FOUND, operation=Get Printer List

Apache crashes, showing the following error in the /var/log/apache/error_log file:
Fri Jun 02 11:38:17 2017] [warn] IPP Operation error=SRVR_ERR_OPERATION_NOT_SUPP, operation=Service Request
[Fri Jun 02 14:10:45 2017] [error] [client] Directory index forbidden by Options directive: /vastorage/iprint/var/opt/novell/iprint/htdocs/images/printers/, referer:
*** glibc detected *** /usr/sbin/httpd2-prefork: free(): invalid pointer: 0x00007fb5d0518998 ***
======= Backtrace: =========


This problem has been reported to the iPrint engineering team.   This document will be updated when more information is available.


Unknown at this time


Reported to Engineering