Environment
Micro Focus iPrint Appliance 3.x
Situation
After applying Patch 1 for the iPrint Appliance 3.0, accessing the map tool (https://<appliance name>/ippdocs/maptool.htm) returns the error:
[Fri Jun 02 10:21:51 2017] [error] [client xx.xx.xx.xx] File does not exist: /vastorage/iprint/var/opt/novell/iprint/htdocs/images/printers/IPPSRVR_SERVICE_ERROR, referer: https://appliance name/ippdocs/maptool.htmApache crashes, showing the following error in the /var/log/apache/error_log file:
[Fri Jun 02 10:21:51 2017] [warn] IPP Operation error=CLNT_ERR_NOT_FOUND, operation=Get Printer List
Fri Jun 02 11:38:17 2017] [warn] IPP Operation error=SRVR_ERR_OPERATION_NOT_SUPP, operation=Service Request [Fri Jun 02 14:10:45 2017] [error] [client 10.1.1.10] Directory index forbidden by Options directive: /vastorage/iprint/var/opt/novell/iprint/htdocs/images/printers/, referer: https://10.1.1.21/ippdocs/maptool.htm *** glibc detected *** /usr/sbin/httpd2-prefork: free(): invalid pointer: 0x00007fb5d0518998 *** ======= Backtrace: ========= /lib64/libc.so.6(+0x790c8)[0x7fb5ce2680c8] /lib64/libc.so.6(cfree+0x6c)[0x7fb5ce26d10c] /opt/novell/iprint/httpd/lib64/mod_ipp.so(ProcessGetPrinterListReq+0x300)[0x7fb5c8ea3a10]
Resolution
This problem has been reported to the iPrint engineering team. This document will be updated when more information is available.
Cause
Unknown at this time