WARNING Error (506D0201) occurred while saving the iPrint Manager database file on disk

  • 7020140
  • 01-Jun-2017
  • 08-Jun-2017

Environment

Micro Focus iPrint Appliance 2.x

Situation

Trying to back up the Print manager database from the PsmStatus tool (https://<iprint_server>/PsmStatus/Misc) results in no padbtxt.xml or psmdbsav.dat being created.  The /var/opt/novell/log/iprint/ipsmd.log shows the following:

WARNING Error (506D0201) occurred while saving the iPrint Manager database file on disk.

Resolution

 Some files within the Print Manager directory (/var/opt/novell/iprint/print_manager.iPrintAppliance.psm) have the wrong file system ownership assignments.

 Incorrect assignments:
- -rw-------  1 root   iprint    padbtxt1.xml
- -rw-------  1 root   iprint   psmdbsav.dat
Correct assignments:
-rw-------  1 iprint iprint  padbtxt1.xml
-rw-------  1 iprint iprint psmdbsav.dat

Use the following commands to correct the ownership assignments:
chown iprint.iprint /var/opt/novell/iprint/print_manager.iPrintAppliance.psm/padbtxt1.xml
chown iprint.iprint /var/opt/novell/iprint/print_manager.iPrintAppliance.psm/psmdbsav.dat

Cause

Unknown