The New Licenses in 2016 Do Not Work With Retain 3.5.0 and Earlier

  • 7019950
  • 15-Feb-2016
  • 07-Aug-2017


Retain 3.5.0 and earlier versions


After renewing my Retain license and downloading a new license file from, I submit it in the Retain license page, they are all showing as invalid licenses.


In 2016, GWAVA has upgraded its license format for all of its products, which requires an update to your Retain software in order to read them.

Retain 1.x

Not supported.  You must upgrade to Retain 2.

Retain 2.x

Open a support ticket by phone or email, and a support engineer will give you download instructions for a patch and help you get the patch applied.

Retain 3.0 - 3.5.0

Upgrade to Retain 3.5.1.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2737.