Environment
Retain 3.5.0 and earlier versions
Situation
After renewing my Retain license and downloading a new license file from https://licenses.gwava.com, I submit it in the Retain license page, they are all showing as invalid licenses.
Resolution
In 2016, GWAVA has upgraded its license format for all of its products, which requires an update to your Retain software in order to read them.
Retain 1.x
Not supported. You must upgrade to Retain 2.
Retain 2.x
Open a support ticket by phone or email, and a support engineer will give you download instructions for a patch and help you get the patch applied.
Retain 3.0 - 3.5.0
Upgrade to Retain 3.5.1.
Additional Information
This article was originally published in the GWAVA knowledgebase as article ID 2737.