When Running a Search in Reveal Results are not Accurate

  • 7019936
  • 13-Sep-2010
  • 07-Aug-2017




When searching for messages in Reveal the results found are less than what is known to exist.


This can happen if the search parameters are too narrow. Each search field after the first is treated as an “and”. For example if you were searching for an email with the Subject of 'test' the results will return all emails that have 'test' in the subject line. If you run a search for 'test' in the Subject and in the Message text, only emails that had 'test' in both fields would be displayed. To search for an email with 'test' in either field run an 'Any field' search for 'test'.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 1848.