gwvsmtp Log Displays: Waiting for GWAVA scanner service to become available

I am not receiving any mail through the SMTP scanner. When looking at the scanner log (gwvsmtp) the last message states “Waiting for GWAVA scanner service to become available”. How can I correct this and restore mail flow?

When the gwvsmtp log states “Waiting for GWAVA scanner service to become available”, this means that the SMTP scanner is running and ready, but it is currently waiting for the gwava module to complete loading. Once the gwava module finishes loading, gwvsmtp will be able to connect to it and begin accepting mail. If there is an issue with the gwava module loading, then the above message will be repeated, usually multiple times. Simply restarting GWAVA entirely can clear up this issue. However, if the issue persists, then the next step is to look at the gwava module’s log to see why the scanner is not loading. Once you have determined why the gwava module is not loading, take the appropriate steps to correct the issue. At that time, gwvsmtp should be able to connect and begin accepting mail again. Note, the message “Waiting for GWAVA scanner service to become available” is only displayed when the logging level is set to Diagnostic.

This article was originally published in the GWAVA knowledgebase as article ID 1225.