Reload Backups Will Not Complete

  • 7019912
  • 31-May-2011
  • 29-Aug-2017


Reload all versions


Reload backups start but never complete.


1. Open the reload_support.log file located in /opt/beginfinite/reload/logs
2. Look for the error "can't lock lock file /etc/mtab~: timed out"
If the error exists stop all running and queued jobs.
4. Go to the /etc folder.
Type the following command exactly as it appears and hit enter:
rm mtab~*
WARNING: Failure to enter the exact command could result in the loss of needed OS files.
6. Start a new backup. The backup will now complete. Note: This is caused by a bug in the OS's mtab (mounted file systems table) and not by Reload.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 1979.