How to change the Worker cursor size

  • 7019865
  • 19-Feb-2015
  • 07-Aug-2017


Retain 2.x Retain 3.x


There is a error while running a GroupWise job about invalid characters. I want to try and process one message at a time to try and find the problem message. Can Retain do this?


By default, Retain will request 50 messages at a time from a mail server. This can be changed by adjusting the cursor size. The cursor size is set in the following file:

Linux: /opt/beginfinite/retain/RetainWorker/WEB-INF/classes/ Windows: <Install Location>/RetainWorker/WEB-INF/classes/

Edit the file and look for the line:


Change the 50 to 1. This will make Retain request a single message at a time from the email server. Restart Retain.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2469.