Environment
Microsoft Exchange 2007 Microsoft Exchange 2010
Situation
All or specific User(s) cannot log in to their QMS to check the quarantined Messages, but all newly created Users can log in to QMS.
This can happen if Exchange Server was installed much later than the ADDS or you migrated from another Mail system to Exchange.
At the Exchange Installation the ADDS scheme is altered and specific security permissions should be given to the existing Users. If this does not happen, everything is working fine except for the SMTP Basic Authentication. Which is needed for QMS when Gwava is configured using SMTP for Authentication which is the standard configuration.
Resolution
The first solution is the radical one but it is not recommended. Delete all Users and recreate them in the ADDS. All new created Users have the appropriate security permissions set.
The second solution is to configure Gwava to use ldap for authentication:
1) Create a new administrative account that has domain administration rights in your ADDS.2) Open the Gwava management console. Go to Server/Scanner Management, open your configured scanner. Then click on Server management and then on configure domains. On the right panel open your configured domain.3) Set recipient authentication method to "ldap".4) Then add a new ldap server. Type in the IP address of your catalog server and enter the user name of the newly created administrative account and the password of this account.5) For the DN search field type in: DC=your domain; DC=yourdomainsuffix .6) Now click on the green plus symbol. Set the smtp server from "receive mail/authentication" to "receive mail only".7) Save the changes.8) Now test QMS for each User or a formerly not working User. If the User is not able to log in, use an ldap browser to check if Gwava has access to your ADDS Server and can access the catalog using ldap. If not check your Firewall settings or your Network settings.
Additional Information
This article was originally published in the GWAVA knowledgebase as article ID 1961.