Reinstalling Retain

  • 7019814
  • 13-Sep-2016
  • 07-Aug-2017


Retain 4.x


How to reinstall Retain 4.x?


Sometimes Retain acts wonky and needs to be reinstalled.

Stop tomcat

Copy these files to a safe location, such as the Desktop:
Linux: /opt/beginfinite/retain/RetainServer/WEB-INF/cfg/ASConfig.cfg

Windows: ~\Beginfinite\Retain\RetainServer\WEB-INF\cfg\ASConfig.cfg

Rename the ~/beginfinite/retain directory to ~/beginfinite/retain_old

Install the Retain as a new install and not an upgrade. It should download and install java and tomcat. Since the database already exists you don't have to do anything with that.

Stop tomcat after exiting the installer.

Copy the ASConfig and HPIRemoteConfig files to the new Retain directory.

Start tomcat.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2861.