Blueprint Job Reports Show Zeroes ("0") for Mailbox Statistics

  • 7019796
  • 30-Apr-2013
  • 29-Aug-2017


Reload for Retain


GWCheck on the Reload server did not match the GroupWise database version.
Check the database version:
1. Open an SSH session to the Reload server.

2. Change to the <profile directory>/backups/weeknow/<any backup directory>/.

3. Type:  "less gwpo.dc".  The database version is shown at the top of the file.  Quit out of the less command.
Check the gwcheck version on the Reload server by typing:  "rpm -qa | grep groupwise".
If the two do not match:
1. Ensure that Reload is set to use the correct GroupWise version.
a. Launch the Reload administration console.
b. Go to: SYSTEM > GROUPWISE.  If the version doesn't match your database version, select the correct version.
2. Wait a few minutes as Reload installs the GroupWise programs for the version you selected.

3. Check the Groupwise gwcheck version installed by typing: "rpm -qa | grep groupwise".   If it doesn't match the database version, continue on; otherwise, launch a new Blueprint report job through the web interface.

4. Remove gwcheck by typing: "rpm -e novell-groupwise-gwcheck"
5. Uninstall Blueprint by typing: "rpm -e beginfinite-blueprint"

6. Re-install Blueprint.
a. Change to /opt/beginfinite/reload/setup
b. Type "rpm -ivh beginfinite-blueprint"
7. Launch a Blueprint report job.

By re-installing Blueprint, it will install the gwcheck version it needs in order to run successfully.

If these steps do not resolve the issue, contact GWAVA technical support for further investigation.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2124.