Getting a 'CTEngine Internal Failure' Alert

  • 7019789
  • 05-Jun-2015
  • 17-Sep-2020

Environment

GWAVA 6.5+

Situation

Received a ctengine internal failure alert:

New Alert You are receiving this e-mail because a new issue has been detected in your GWAVA system. Server: (servername) Application raising the alert: GWAVA Severity: WARN Type Identifier: ctengine internal failure Problem Description: ctengine general error Recommendations: If you do not want to be notified of system alerts. E-mail alerts can be disabled from the GWAVA server configuration page If you need assistance with this issue please contact gwava technical support at support@gwava.com or +1-801-437-5678 Copyright@2010. GWAVA, Inc. All rights reserved. Content may not be reproduced without permission.

Resolution

This alert was sent because GWAVA tried processing a message that was not formatted correctly and didn't follow SMTP specs. These are usually spam messages. Because of this, the ctengine programs throws an error. This shouldn't cause any issues, and can be ignored. The message doesn't get scanned for spam, but does get scanned for the other events.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2561.

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