Compressed Package Is Corrupt, Cannot Update

  • 7019700
  • 09-Feb-2008
  • 07-Aug-2017

Environment

GWAVA 4 Netware (All Builds)

Situation

When running an online update, the update does not finish and an error is displayed: Checking for updates to the updater from server: http://gwava4updates.gwava.com The updater is current, continuing with update procedures Retrieving version information from update server: http://gwava4updates.gwava.com Downloading initial version status packet Inspecting package: GWAVA 4 Main Package Package 'GWAVA 4 Main Package' version 86 is newer than installed version 82 Downloading http://gwava4updates.gwava.com/gwava4/u ... GWAVA4.zip Decompressing package DATA:\OPT\BEGINFINITE\GWAVA4\temp\download.updates\GWAVA4\86\GWAVA4.zip Compressed package is corrupt, cannot update Online update procedures finished If you see this error message then the GWAVA4.zip file is corrupt or doesn't contain the files needed for the update.

Resolution

This problem could be related to network issues:

1) Proxy, some proxies can alter or change files as they come through the system.
       a. Verify proxy settings are correct
       b. If possible connect directly to our update server

2) Packet loss could cause the zip to be corrupt.
       a. Run a continuous ping or pathping to determine if packet loss exists between your server and gwava4updates.gwava.com.
       b. If your are getting packet loss consult your network administrator or your ISP.

3) Try our alternative update site.
       a. Attempt to update from http://update.gwava.com/gwava4/updates

If problems persist please contact technical support at 801-437-5678.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 191.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.