Failed To Retrieve Version Information

  • 7019699
  • 21-Jan-2008
  • 07-Aug-2017

Environment

GWAVA 4 Netware and Linux (All Builds)

Situation

When performing an online update it doesn't update and it gives an error: Failed to Retrieve Version Information [12][2] JAN-21  11:45:55 Checking for updates to the updater from server: http://gwava4updates.gwava.com [12][1] JAN-21  11:45:58 Failed to retrieve version information: Resource does not exist [12][2] JAN-21  11:45:58 Update procedures finished

Resolution


This is mainly caused by a proxy server or a firewall not allowing the GWAVA 4 to retrieve any signal or information from the update server.

1) Enter in the proxy information if applicable within the online update page inside the GWAVA Management Console (<IP>:49282).
2) Ensure that the server is allowed inbound/outbound port 80 traffic through the firewall.
3) Resubmit the Online Update request

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 180.

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