Failed To Retrieve Version Information

  • 7019699
  • 21-Jan-2008
  • 07-Aug-2017


GWAVA 4 Netware and Linux (All Builds)


When performing an online update it doesn't update and it gives an error: Failed to Retrieve Version Information [12][2] JAN-21  11:45:55 Checking for updates to the updater from server: [12][1] JAN-21  11:45:58 Failed to retrieve version information: Resource does not exist [12][2] JAN-21  11:45:58 Update procedures finished


This is mainly caused by a proxy server or a firewall not allowing the GWAVA 4 to retrieve any signal or information from the update server.

1) Enter in the proxy information if applicable within the online update page inside the GWAVA Management Console (<IP>:49282).
2) Ensure that the server is allowed inbound/outbound port 80 traffic through the firewall.
3) Resubmit the Online Update request

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 180.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.