Outbound Mail/Attachments being blocked

  • 7019677
  • 18-Dec-2008
  • 14-Dec-2017

Environment

GWAVA4

Situation

Outbound mail with attachments not being sent.

Resolution

When you are sending outbound mail that has an attachment you will need to check and make sure that there is not a "fingerprint" setting that will block the attachment type.

If the message is being blocked or not being sent (pending status in GW client).

- Go to your GWAVA4 Management on the web (ip_address:49282)
- Go to Server/Scanner Management>Manage Scanners>"scanner">General settings>General configuration
- On the settings page click on "Show per event scan direction settings"
- Under "Scan outbound" uncheck the "Fingerprint" option

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 913.

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