Outbound Mail/Attachments being blocked

  • 7019677
  • 18-Dec-2008
  • 14-Dec-2017




Outbound mail with attachments not being sent.


When you are sending outbound mail that has an attachment you will need to check and make sure that there is not a "fingerprint" setting that will block the attachment type.

If the message is being blocked or not being sent (pending status in GW client).

- Go to your GWAVA4 Management on the web (ip_address:49282)
- Go to Server/Scanner Management>Manage Scanners>"scanner">General settings>General configuration
- On the settings page click on "Show per event scan direction settings"
- Under "Scan outbound" uncheck the "Fingerprint" option

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 913.