Location of Reload Support Logs (reload_support.zip)

  • 7019635
  • 28-Aug-2008
  • 29-Aug-2017


Reload (all versions)


  When technical support requests the Reload log files, they are generally referring to the logs in a zip file named reload_support.zip.


Note: This should not to be confused with reload_support.log found in /opt/beginfinite/reload/logs.  That file is generated any time an error occurs and provides a snapshot of the system and some of its logs at the time of the error. 

The reload_support.zip file is generated daily and contains all of the logs in /opt/beginfinite/reload/logs and /opt/beginfinite/reload/logs/save.  There are two ways to obtain this file so that you can email it to technical support:

1.  Download from Reload Web Administration.

2.  Copy directly from the Reload server.

Download From Reload Web Administration:

1.  Load the Reload Web Administration tool: <Reload server ip/hostname>:5555

2.  Select Tools | Download Logs | GO | "Download The RELOAD_SUPPORT.ZIP File."

Copy From Reload Server

The reload_support.zip file is located in the /opt/beginfinite/reload/support directory on the Reload server. This file can be copied to a location where it can be emailed to support


Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 413.