Mail not importing past a certain date

  • 7019629
  • 24-Oct-2014
  • 07-Aug-2017

Environment

Migration Toolkit

Situation

After migrating a user's mailbox the Outlook/O365 inbox only shows messages up to a certain date.

Resolution

Go into the migration log for that specifc user.
C:\Users\\AppData\Roaming\GWAVA\MigrationToolkit\Email Migrator\logs\{user-date}.log and find the last entry for
(migrateFolder) Caching HTML text body for message [{subject line}]
and search the entire mailbox in Outlook/OWA

You should be able to find it and it should be recent.

There appears to be an issue in how items are displayed, it may be related to large numbers of mail in the inbox.

Make sure there are not over 5000 messages in a folder. Preferably much less, near 1000 is better.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2391.

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