Environment
Retain for Blackberry All Builds
Situation
Picture attachments on MMS / Picture messages in Retain are 0kb
Resolution
Blackberry Enterprise Server does not actually write pictures from any type of message to disk. It will report that the message had a picture and will show the name of the attachment but the actual picture file itself does not get written to disk.
Retain for Blackberry can only archive what Blackberry Enterprise Server writes out. Retain will archive the message, show the message as having an attachment just as it was written out by BES. The file shows in Retain as 0kb cause there was never an actual picture attachment to archive since it was not written to disk by BES.
Additional Information
This article was originally published in the GWAVA knowledgebase as article ID 2371.