Unable to login to QMS as admin or a user. User field being populated with numbers.

  • 7019574
  • 25-May-2017
  • 18-Aug-2017

Environment

GWAVA4 using QMS2

Situation

When you load the QMS webpage, the userID field is auto populated with a few numbers.  When you try to login as a user (full email address) or as admin it won't let you in.

Resolution

You need to clear the cookies in the browser.  Close and relaunch the browser.  You should be able to log into QMS now.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 346.

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