Archiving External Domains

  • 7019515
  • 27-Oct-2009
  • 07-Aug-2017


Retain (all versions)


Can Retain archive e-mails from external users on external domains?
How can you setup to archive external domains?


by default Retain does NOT archive external domains. However, setting up external domains is easy.

1) Turn off Retain Server by stopping tomcat. In a terminal prompt in Linux type: /etc/init.d/retain-tomcat5 stop.
In Windows stop the tomcat service.

2)  Navigate to the /opt/beginfinite/retain/RetainServer/WEB-INF/classes/config directory

3)  Edit the file.
Look for this section within the file:

# ab.include.external
# default = 0, valid values are 0,1
# Normally we skip external users (eg distinguished name null). There may
# be some cases where disabling this makes sense.

Switch the ab.include.external=0 to ab.include.external=1 to turn on that feature.

4)  Restart Tomcat.

This function will proceed to check any users that are external within the GroupWise address book and will archive them just the same as the internal users.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 1512