SLES 11 SP3 automatically upgrades MySQL to MySQL 5.5

  • 7019513
  • 08-Oct-2014
  • 07-Aug-2017


Retain SLES 11 SP3


How do I log into Retain after upgrading to SLES 11 SP3?


This knowledge base (KB) article is provided for informational purposes only and as a courtesy service to you, our customer. GWAVA Technical Support does not have any database administration (DBA) expertise, nor does it provide DBA services or support. GWAVA is not responsible for the results of implementing any of the concepts contained in this KB article. Implementation of any of the concepts suggested in this KB article shall be done entirely at your own and sole risk, and GWAVA does not provide any kind of warranties whatsoever resulting from your decision of implementing any of the KB article’s concepts. It is up to you to do any research and to ensure yourself that any implementation and setup of any of the KB article’s concepts in your database system is correctly and properly executed. It is imperative that you have backups of your database system and storage directory before making any implementation. If you don’t have any DBA expertise, you should consult with a DBA expert before any implementation of the KB article’s concepts.  Under no circumstances, shall GWAVA, or any of its employees, be liable, in contract, tort, delict or otherwise, whether negligence is provable or not, for any direct, indirect, incidental, special, punitive, consequential or other damages, loss, cost or liability whatsoever that would result from or are related to the implementation of any of the concepts suggested in the KB article.

To the extent permitted by applicable law, GWAVA shall not be liable to you for any special, consequential, direct, indirect or similar damages, including any loss of data, arising out from migrating any type of messages, attachments, database, metadata in your Retain system to another server and/or location.

SLES 11 SP3 forces you to upgrade to to MySQL 5.5. This requires a conversion of the database before MySQL can run again.

Note: This process information is being provided as a courtesy. If you experience MySQL issues, or errors after running the following command, contact SUSE support.

Backup your database before making changes. Default location is /var/lib/mysql

To migrate the MySQL database, run the following commands as root:

touch /var/lib/mysql/.force_upgrade
rcmsql restart


Note: Retain 3.x is highly recommend and upgrading to MySQL 5.5 is a required step of this process. When following this upgrade guide, you can skip steps that pertain to upgrading MySQL to version 5.5; steps 9-12. 

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2382