Outlook Crashes On Start When Retain Outlook Plug-in Is Installed

  • 7019421
  • 12-Feb-2015
  • 07-Aug-2017

Environment


Retain 3.x
Exchange Module

Situation


Outlook 2013 (64bit) crashes when Retain Outlook plug-in (64bit) is installed.

Resolution


Prerequsites:
  • Windows should be installed and activated on the workstation.
  • Outlook should be installed, activated and connected to the mail server.

Uninstall the Retain Outlook Plug-in with Add/Remove Programs.
You may need to run Outlook in safe mode to disable all plug-ings.

We were able to resolve this issue with a customer by disabling all Outlook plug-ins then closing Outlook and installing the Retain Outlook Plug-in.
Then we were able to enable the other plug-ins one by one to determine which was causing the issue but it worked fine.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2466.

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