Outlook Crashes On Start When Retain Outlook Plug-in Is Installed

Outlook 2013 (64bit) crashes when Retain Outlook plug-in (64bit) is installed.

Prerequsites:

• Windows should be installed and activated on the workstation.
• Outlook should be installed, activated and connected to the mail server.

Uninstall the Retain Outlook Plug-in with Add/Remove Programs.
You may need to run Outlook in safe mode to disable all plug-ings.

We were able to resolve this issue with a customer by disabling all Outlook plug-ins then closing Outlook and installing the Retain Outlook Plug-in.
Then we were able to enable the other plug-ins one by one to determine which was causing the issue but it worked fine.

This article was originally published in the GWAVA knowledgebase as article ID 2466.