"Retain" Tab Not Displaying After Installing Plugin

I installed the Retain plugin from GroupWise Webaccess on my GroupWise 2014 system and restarted tomcat6 (rcrtomcat6 restart), but the Retain tab does not display in Webaccess after I logon.

Customer was using SLES OES 11, which has its own version of tomcat that it installs.  The wrong tomcat was being restarted.   With OES, the restart command for tomcat is:  rcnovell-tomcat6 restart.

Note that restarting tomcat will cause disruption to users on Webaccess, so you may want to warn users first or restart tomcat after hours.

This article was originally published in the GWAVA knowledgebase as article ID 2493.