Does Address Book Have to Be Refreshed to Get New User Info?

  • 7019263
  • 16-Aug-2013
  • 07-Aug-2017


Retain (all versions)


Customer wanted to know how to refresh the address book.  He had the understanding that the address book at to be refreshed (Configuration | Module Configuration) in order to have Retain's database populated with the latest user additions and mail servers.


The address book does NOT have to be refreshed.  The nightly maintenance takes care of this.  The only time the address book needs to be refreshed is when the module is first created.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2191.