Retain Publisher 3.x
Retain Publisher is erroring out. The log indicates the root cause to be:
System.Runtime.InteropServices.COMException (0x80040107): Error in IMAPISession::OpenEntry: MAPI_E_INVALID_ENTRYID
The customer was running the Retain Publisher software on a Windows 2008 SP2 Server. We decided to install the Retain Publisher software on a Windows 7 machine and that fixed the problem.
This article was originally published in the GWAVA knowledgebase as article ID 2407.