Retain Publisher giving MAPI_E_INVALID_ENTRYID Errors

  • 7019242
  • 18-Nov-2014
  • 07-Aug-2017

Environment


Retain Publisher 3.x

Situation


Retain Publisher is erroring out. The log indicates the root cause to be:

System.Runtime.InteropServices.COMException (0x80040107): Error in IMAPISession::OpenEntry: MAPI_E_INVALID_ENTRYID

Resolution


The customer was running the Retain Publisher software on a Windows 2008 SP2 Server. We decided to install the Retain Publisher software on a Windows 7 machine and that fixed the problem.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2407.

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