Old "Ghost" Server Error Displays in Status & Updates Page

  • 7019227
  • 17-Apr-2015
  • 07-Aug-2017

Environment


Retain 3.x

Situation


A server error from two months ago keeps displaying in the Status & Updates page.  I will click on the Reset button and it goes away; however, a little while later, it comes back.

Resolution


The Server errors are stored in the t_dbinfoproperties table.  Only one error is supposed to be listed in that table; however, in this case, two errors were listed:  a new error message showing the current unix time and the old "ghost" message that has a unix time from a couple of months ago.  The ghost message had a unique "server_id" value from all the other entries in the table.

Thus, anytime a new Server error would occur (indexer extraction errors), it would be recorded in the t_dbinfoproperties table; however, when the Status & Updates page would be refreshed, the old server error values would be displayed.

We ran a query to delete the four rows that contained that unique server_id value.  After that, anytime a new error occurred, it now displayed in Status & Updates.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2522.

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