Environment
Retain (all versions)
Situation
When running a job with Retain the Retain Worker or the Retain Worker logs will show an error: D714 or D023.
Sat Aug 01 20:51:01 EDT 2009: com.maintainet.jobs.exceptions.RetainWorkerException: FATAL ERROR !
Exception on mailbox: testuser
Please contact the Administrator.
Original error message: User Database is temporarily disabled , Code: d714, info: null
at com.maintainet.gweasysoap.EasySoap.fire(EasySoap.java:372)
at com.maintainet.gweasysoap.EasySoap.login_(EasySoap.java:338)
at com.maintainet.gweasysoap.EasySoap.<init>(EasySoap.java:180)
at com.maintainet.gweasysoap.GWSoapClient.<init>(GWSoapClient.java:23)
at com.maintainet.jobs.impl.LiveGroupWise.processMailboxes(LiveGroupWise.java:198)
at com.maintainet.jobs.impl.LiveGroupWise.processNormalJob(LiveGroupWise.java:107)
at com.maintainet.jobs.impl.LiveGroupWise.executeWork(LiveGroupWise.java:395)
at com.maintainet.jobs.GroupWiseJob.performDredge(GroupWiseJob.java:491)
at com.maintainet.jobs.GroupWiseJob.execute(GroupWiseJob.java:209)
at com.maintainet.jobs.GroupWiseJob.execute(GroupWiseJob.java:410)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at org.quartz.simpl.SimpleThreadPool@WorkerThread.run(SimpleThreadPool.java:525)
Sat Aug 01 09:34:37 EDT 2009: com.maintainet.jobs.exceptions.RetainWorkerException: FATAL ERROR !
Exception on mailbox: testuser
Please contact the Administrator.
Original error message: User account is expired , Code: d023, info: null
at com.maintainet.gweasysoap.EasySoap.fire(EasySoap.java:372)
at com.maintainet.gweasysoap.EasySoap.login_(EasySoap.java:338)
at com.maintainet.gweasysoap.EasySoap.<init>(EasySoap.java:180)
at com.maintainet.gweasysoap.GWSoapClient.<init>(GWSoapClient.java:23)
at com.maintainet.jobs.impl.LiveGroupWise.processMailboxes(LiveGroupWise.java:198)
at com.maintainet.jobs.impl.LiveGroupWise.processNormalJob(LiveGroupWise.java:107)
at com.maintainet.jobs.impl.LiveGroupWise.executeWork(LiveGroupWise.java:395)
at com.maintainet.jobs.GroupWiseJob.performDredge(GroupWiseJob.java:491)
at com.maintainet.jobs.GroupWiseJob.execute(GroupWiseJob.java:209)
at com.maintainet.jobs.GroupWiseJob.execute(GroupWiseJob.java:410)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at org.quartz.simpl.SimpleThreadPool@WorkerThread.run(SimpleThreadPool.java:525)
Resolution
A D714 error is caused by an account or login being disabled within GroupWise.
A D023 error is caused by an account that has expired within GroupWise.
Since the user is disabled or expired the SOAP login instigated by Retain is unable to login to the account and collect mail. These errors are not a cause of alarm and can be ignored as Retain will move on to the next user and continue to process and archive mail normally.