No Messages Processed After Integrating Retain With Reload

  • 7019150
  • 11-Jun-2010
  • 29-Aug-2017


Retain (all versions)


After installing Retain, the Reload Retain POA was configured.  A job was created to integrate Retain with Reload.  The Job appeared to run successfully but no messages were processed.  The report shows the following:

Job Backup with Reload
Job running? No
Job began 11-Jun-2010 13:59:35
Job ended 11-Jun-2010 14:01:45
Time elapsed 0d : 0h : 2m
Next job time
Last PO / Mailbox scanned -- / --
Total errors 0
Total mailboxes (job) 0
Total messages (job) 0
Total messages (lifetime) 0

Is there  a misconfiguration in Retain or Reload?


There is not a misconfiguration.  In order for Retain to successfully work with Reload, Reload has to perform a backup of the GroupWise System.  This is because Reload does not currently have the Retain Trusted Application Key in its database.  After Reload creates a backup of the GroupWise System with the Retain Trusted Application Key, the integration will be successful.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 1744.