Environment
Retain (all versions)
NSS
NSS
Situation
Customer could not import a Retain license file (*.pem). The retain storage directory and all its subdirectories (including the license directory) were stored on a mounted NSS volume.
Resolution
Resolution:
Retain
is heavily dependent upon directory and file ownership as well as
permissions. Because of that, storing Retain data on NSS volumes is not
supported.
In this customer's case, a new directory was created
on the local drive of the Linux server called "license" and "tomcat" was
assigned as the owner of it. Next, the asconfig.cfg file was modified
to point that new directory. This resolved the problem.
Additional Information
This article was originally published in the GWAVA knowledgebase as article ID 2197.