Retain on NSS Volumes

  • 7019146
  • 22-Aug-2013
  • 01-Sep-2017


Retain (all versions)


Customer could not import a Retain license file (*.pem).  The retain storage directory and all its subdirectories (including the license directory) were stored on a mounted NSS volume.


Retain is heavily dependent upon directory and file ownership as well as permissions.  Because of that, storing Retain data on NSS volumes is not supported.

In this customer's case, a new directory was created on the local drive of the Linux server called "license" and "tomcat" was assigned as the owner of it.  Next, the asconfig.cfg file was modified to point that new directory.  This resolved the problem.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2197.