Unable to View Exported PDF Pages

  • 7019137
  • 05-Mar-2014
  • 07-Aug-2017

Environment


Retain (all versions)
PDF Export

Situation


After exporting items from the user's Retain mailbox to a PDF, the PDF file only shows the first page.  It does not display the table of contents nor the other pages with the email messages.

Resolution

Retain exports messages into PDF portfolios.

Adobe has made a change to the Reader application - it no longer contains a Flash component.  To make this work, the user must download and install the latest Flash Player.

See http://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html for more information.

Additional Information

This article was originally published in the GWAVA knowledgebase as article ID 2265.

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